Return Policy

Returns

Monticello Spice Co. does not accept returns or exchanges on food products because they are perishable. However, we will provide a replacement if you received the wrong product or a shipment was damaged.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To report a damaged item, you can contact us at Contact@MonticelloSpice.com.

Refunds

Once your refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Contact@MonticelloSpice.com.

We look forward to serving you!